Matt Flavell

"If you want to go fast go alone, if you want to go far go


After gaining experience in Sales and Business Operations, Matt joined LIM in 2017 to manage the network of contractors who service our Home Emergency customers. Matt has an understanding of the challenges faced by contractors and is utilising his account management and relationship skills to maintain and improve the claims journey, ultimately delivering high customer satisfaction.

As our Contractor Network Manager, Matt is responsible for delivering an exceptional experience through our specialist, independent network of contractors, managing the quality of service throughout the entirety of our emergency proposition.  

He is known around the office for his 'punbelievable wit' and quality Dad jokes.

Get to know Matt...

What is your food heaven and food hell?

My food heaven would be an authentic curry. My food hell is anything tuna.

If we asked your colleagues to describe you in three words, what would they say?

Funny, approachable, considered.

What do you enjoy doing outside of work?

As an avid Wolves fan, I love watching football. I also enjoy playing the guitar and a round of golf.

What is your biggest achievement?

Kickstarting my career at Sony Music. 

What are five things you would take with you to a desert island?

A nice acoustic guitar, a play station set with Fifa pre-loaded, an internet connective device, a lifetime supply of food and a jet-ski.

If you could invite three people to a dinner party, dead or alive,who would you choose?

Wolves manager, Nuno for his football passion and knowledge, Tom Hanks as he just seems a genuinely nice guy, and Pablo Escobar as he's an interesting character.

What is your spirit animal?

A koala bear - cute and cuddly. 

If you could pick a superpower, what would it be?

To never age - I want to be like Peter Pan!

If you weren't working in Insurance, what would you be doing? 

I'd be a Grammy Award winning record producer.